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| FREQUENTLY ASKED QUESTIONS:
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12. How do I get my records transferred or copied?
You must fill out authorization to release medical information form.
If it is a child and they are over 18 the child must sign form. If a record is being forwarded to a provider you
have been referred out to then there is no charge. There is no charge for a copy of immunization records only.
Legally we have 15 days to get the records transferred to appropriate areas. We will do our best to get them where
they need to be as soon as we can, especially if urgent matter.
Why am I being Charged for my Medical Records?
When you request your records, you receive a copy of the original records located in the medical facility. There
are many steps taken to provide copies of the medical records, and the process is very labor intensive. The chart
must be pulled, the records selected based on dates or treatments requested, the authorization validated and the
records reviewed for legibility and to ensure confidentiality. Then copies are made of the appropriate pages, each
page is replaced in the chart exactly how it was found, and the chart must be filed or put back into circulation.
The package is then sent per your request.
Charges for services and copies of medical records are regulated by the State of Virginia.
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