For patients who have insurance coverage and a valid insurance card, we will submit claims to the insurer requesting reimbursement for services rendered. Our office submits both electronic and paper claims. Patients will be responsible for any balance unpaid by their insurer.
All HMO plans must have a Piedmont Family Practice physician registered as the PRIMARY CARE PHYSICIAN with the patient’s insurance company. This ensures accurate coverage and payment.
A direct line, (540) 341-1724, is for our insurance referral staff. If you are unable to speak with someone at the time of your call, please leave a message with your request. Before a referral can be completed, the patient must be seen and evaluated by one of our providers. This provider will give you a referral request slip that details the information you need to expedite this process. Please allow three full business days to complete your referral. Because we do not routinely fax referrals, please be sure to pick up your referral prior to your specialist appointment or call 540-341-1724 to verify it is ready.
If you have questions, wish to set up a payment plan, or apply for financial hardship; please call our billing staff at 540-341-1711, Monday through Friday.
Who to Contact for Billing Related Questions:
Talk to a Billing Representative: (540) 341-1711
Talk to an Insurance Referral Specialist: (540) 341-1724
Aetna US Healthcare
Anthem Blue Cross/Blue Shield
Blue Cross Blue Shield Federal Employees
Cigna Healthcare of Mid-Atlantic
Private Healthcare Systems – PHCS
Humana & Humana Medicare
See our other Patient Resources